Vtiger Customization

Vtiger Customization: Reading FAQs before Creating Tickets

Use Case: FAQs serves as knowledge base which users can refer to before creating a ticket. But users can skip reading FAQs and start creating tickets directly which stretches the turn around time. With Vtiger Customization, we can make it mandatory for users to check FAQs before creating a ticket. Overview: When you make FAQs[…]

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