Vtiger CRM is a good fit and very flexible and provides various configuration options for its various components. You can create workflows, configure users/roles/permissions, configure your email servers, taxes, currencies and tons of features.
But each business is not same and has its own processes which could not be achieved from the configuration options. As such we need to customize the CRM with custom modules, extension and code level changes.
Automate SMB has vast experience in customizing Vtiger CRM and its expert developers are aware of Vtiger framework in and out. With over 8 years of experience and lead by an ex-employee of Vtiger company itself we can guarantee that you get the best of service and quality.